Privacy policy

 

Privacy Policy

This Privacy Policy describes how Tundra Holding Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [LINK] (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, reflecting changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the purposes and specific types of personal information we collect.

What Do We Use Your Information For

  • To personalize your experience. Your information helps us to better respond to your individual needs.
  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions.
  • To administer a contest, promotion, survey or other site features.
  • To send periodic emails.
  • Behavioral Advertising.

Compliance And Protection

We may also use your personal information to:

  • comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
  • protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims).
  • audit our internal processes for compliance with legal and contractual requirements or our internal policies.
  • enforce the terms and conditions that govern the Service; and
  • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Information We Collect Directly From You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this, but doing so may prevent you from using or accessing these features.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify. Shopify's privacy practices are described in their Privacy Policy at  https://www.shopify.com/legal/privacy.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not liable for the accuracy of the information provided to us by third parties and are not liable for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see http::/www. shopify.com/legal/cookies

We use Cookies on our Site for the following purposes:


-Essential Cookies: Required for Site functionality (shopping cart, payments, login). Always active.

-Analytics Cookies: Help us understand user behavior and improve our Services. Require your consent.

-Marketing Cookies: Enable targeted advertising based on your interests. Require your consent.

When you visit our Site, you will see a cookie consent banner. You can:


-Accept all Cookies;

-Reject non-essential Cookies;

-Customize your preferences.


You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our Site.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Do We Disclose Personal Information

We do not sell, trade, or otherwise transfer to third parties.

However, we may disclose your information to:

1. Trusted Service Providers: Third parties who assist us in operating our website, processing payments, conducting analytics, or providing customer support, provided they agree to keep your information confidential and process it only on our instructions. These include Shopify and payment processors.

2. Legal Compliance: When required by law, court order, or government authority, or to protect our or others' rights, property, or safety.

3. Business Transfers: If we are involved in a merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction.

We do not authorize service providers to use or disclose your information for their own purposes. We have Data Processing Agreements in place with all service providers that process your personal information.

Non-personal information (such as aggregated usage statistics) may be shared with third parties for marketing, analytics, or other purposes.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible and liable for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children under 13 years of age, and we do not knowingly collect any personal information from children under 13. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we collect personal information of individuals under 13 years of age. Parental or guardian consent must be given to collect personal information of a child below the age of 13 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Under applicable data protection laws (including GDPR and UK GDPR), you have the following rights:

1. Right of Access: You can request a copy of the personal information we hold about you.

2. Right to Correction: You can request that we correct inaccurate or incomplete information.

3. Right to Erasure ("Right to Be Forgotten"): You can request deletion of your personal information, subject to certain exceptions.

4. Right to Restrict Processing: You can request that we limit how we use your information.

5. Right to Data Portability: You can request your information in a structured, commonly-used format.

6. Right to Object: You can object to processing of your information for marketing or profiling purposes.

7. Right to Withdraw Consent: You can withdraw consent to processing at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at info@tundraesports.com.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided in «Сontact» section. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

We maintain information in the EU and in accordance with the laws of the EU, which may not provide the same level of protection as the laws in your jurisdiction.  By using the Sites and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the EU, that you consent to the transfer of such data to the EU for processing by us in accordance with this Privacy Policy.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@tundraesports.com.